Book Lunches

Bookable dates open a half-term at a time, at the same time our menu for the upcoming half-term is published.  At this point, ad-hoc bookings can be made for the full upcoming half-term.  Regular bookings continue to roll on unaffected.

Any booking must be made by Friday at midday, for the week after next. This is the same for Regular and Ad hoc bookings.  Examples of the cut-off period are shown below:

Payment for all school lunch bookings is collected via debit card.

Upon making your first booking with Pioneer Catering, we will contact you to take your card details.  These details are anonymised through a process called tokenisation, and are not held on our system.  The process of tokenisation allows us to take payments for future bookings directly from your card, without the need to contact you each time for your details.

We run payments every Friday afternoon, for all lunches booked in the following week.  Your card will be debited the total amount of your booking.  At the end of each month you will receive a receipt for all payments made.

To cancel lunch on an individual date without being charged, parents are required to provide more than 7 days’ notice.  Any cancellations made with less than 7 days notice will remain charged.  There is no requirement to notify us if your child is absent from school.  If a child’s absence is planned, it is the responsibility of the parent to cancel the affected bookings.

To amend or cancel an ongoing regular booking pattern parents should contact our office on [email protected].  A notice period of 7 days (from the date of the email) is required for any change to take effect.